nGenera Customer Interaction Management (CIM), a division of nGenera Corporation and a global leader in next-generation customer experience software solutions, today announced that it is partnering with LiveLOOK, a provider of next-generation visual customer communication tools, to significantly enhance the capabilities and usability of its nGen CoBrowse module. (more...)

NJTC introduced a new category of winners at this year's awards, called “Companies to Watch.” AlwaysReady Inc., Angel Medical Systems, Roundbox, Switch2Health and LiveLook were the winners in this category, NJTC said in a press release. (more...)

The State of New Jersey has finalized a $1 million Edison Innovation Fund investment to assist Newark-based LiveLOOK, Inc., a company that develops innovative online sales and customer service tools. (more...)

Co-browse CRM software gives your website that little extra oomph that helps keep customers engaged. The RightNow Co-Browse CRM software system is extremely secure, and easy to use and deploy. It works with any browser (Internet Explorer, Firefox, Safari etc) on any platform (Windows, Mac or Linux). (more...)

I see this new product from RightNow as a positive step in that direction. Leveraging an OEM of LiveLOOK, RightNow August '08 includes an optional module for customer co-browse, allowing agents to establish a secure, proxy-based connection to a customer and see whatever they are seeing. (more...)

InstantService, Inc., a provider of chat and email management solutions, announced today that it has formed a technology partnership with LiveLOOK, a provider of next generation visual customer communication tools. (more...)

LiveLOOK CoBrowse is an assisted-service application that lets your customer service agents help your customers answer questions about and solve problems with your products and services by browsing your self-service Web pages with them. (more...)

In Start-Up Forum new companies with web 2.0 ideas debuted before a panel of Angel Investors under David Rose of NY Angels, Allan Grafman of All Media Ventures and Paul Goodman or Cyruli Shanks. Companies competed for three awards – Best Idea, Best Technology and Best Presentation. Winners were Pond5.com - Best Idea, LiveLOOK.net - Best Technology, and Collector'sQuest.com - Best Presentation. (more...)

WebsiteAlive, a live chat software service provider, announced today its partnership with LiveLook, an instant screen sharing software service provider, based in Morganville, NJ. WebsiteAlive has integrated LiveLOOK's patent-pending screen sharing software with AliveChat, which will allow live chat support representatives to instantly view the screen of a customer in order to visually solve their issues. (more...)

LiveLOOK, an instant screen sharing service provider, announced today its partnership with ServerBeach, the industry leader in self-managed hosting. LiveLOOK will use ServerBeach as its hosting provider to support LiveLOOK's unique screen sharing network. ServerBeach will also begin using LiveLOOK instant screen sharing as part of their customer support initiatives, along with live chat. (more...)

LiveLOOK really is a breakthrough online collaboration tool for one click screen-sharing that has some very unique, distinctive traits. It is perhaps the perfect answer to Infoworld Lead Analyst Jon Udell's recent complaint that too many screen-sharing solutions are needlessly complicated. (more...)